Checkout completion delayed for some stores
Jan 25, 20:05 UTCJan 25, 20:16 UTC
Duration
11m
Impact
Major
Root cause
Not disclosed
Shopify, 90 days
0 incidents
Affected
AdminCheckoutReports and DashboardsStorefrontAPI & MobileThird party servicesSupportPoint of Sale
Final update
This incident has been resolved.
Timeline
- Resolved · Jan 25, 20:16 UTC
This incident has been resolved.
- Monitoring · Jan 25, 20:11 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Jan 25, 20:05 UTC
We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
More from Shopify
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Jun 2422:57 UTC | Shop Pay unavailable | minor | 33m |
| Jun 2417:46 UTC | Some POS transactions are not completing on iOS devices Actions | major | 3h 6m |
| Mar 1315:24 UTC | Some Merchants are experiencing issues accessing Storefronts and Shopify Admins | critical | 41m |
| Oct 2515:50 UTC | Some merchants are encountering errors within their admin | major | 2h 42m |
| Jun 2106:59 UTC | We are investigating an issue preventing web traffic to our servers | major | 1h 12m |
| Jun 810:24 UTC | Assets not loading for some Shopify services | critical | 56m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.