Incidentsby Glyph
Shopify Sidekick is unavailable
Nov 12, 23:01 UTCNov 12, 23:23 UTC
Duration
22m
Impact
Minor
Root cause
Not disclosed
Shopify, 90 days
3 incidents
Affected
AdminSupport
Final update
Between 22:00 – 23:00 UTC, we experienced an issue with Shopify Sidekick which made the AI interface on Help Center, Canvas and Admin unavailable. A fix was implemented at 22:55 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
Timeline
- Resolved · Nov 12, 23:23 UTC
Between 22:00 – 23:00 UTC, we experienced an issue with Shopify Sidekick which made the AI interface on Help Center, Canvas and Admin unavailable. A fix was implemented at 22:55 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.
- Investigating · Nov 12, 23:01 UTC
Shopify Sidekick AI agent is currently unavailable, affecting Help Center and Admin requests. We are actively investigating the issue and will provide updates on recovery.
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