Some stores unable to purchase DHL Express shipping labels.
Nov 5, 19:29 UTCNov 5, 21:32 UTC
Duration
2h 3m
Impact
Major
Root cause
Not disclosed
Shopify, 90 days
0 incidents
Affected
Third party services
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 5, 21:32 UTC
This incident has been resolved.
- Monitoring · Nov 5, 19:29 UTC
Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.
More from Shopify
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Jun 2422:57 UTC | Shop Pay unavailable | minor | 33m |
| Jun 2417:46 UTC | Some POS transactions are not completing on iOS devices Actions | major | 3h 6m |
| Mar 1315:24 UTC | Some Merchants are experiencing issues accessing Storefronts and Shopify Admins | critical | 41m |
| Oct 2515:50 UTC | Some merchants are encountering errors within their admin | major | 2h 42m |
| Jun 2106:59 UTC | We are investigating an issue preventing web traffic to our servers | major | 1h 12m |
| Jun 810:24 UTC | Assets not loading for some Shopify services | critical | 56m |
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