Incidentsby Glyph
Some stores unable to purchase DHL Express shipping labels.
Nov 5, 19:29 UTCNov 5, 21:32 UTC
Duration
2h 3m
Impact
Major
Root cause
Not disclosed
Shopify, 90 days
2 incidents
Affected
Third party services
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 5, 21:32 UTC
This incident has been resolved.
- Monitoring · Nov 5, 19:29 UTC
Some stores are temporarily unable to purchase DHL Express shipping labels from the fulfillment page in the Shopify admin. Shipping options are working normally for customers at checkout--only the purchase of shipping labels from within the admin is affected. We’re working on a solution and will keep you updated.
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