Themes not installing to some shops, problems with downloading shipping labels
Oct 22, 20:13 UTCOct 23, 03:07 UTC
Duration
6h 53m
Impact
Minor
Root cause
Not disclosed
Shopify, 90 days
0 incidents
Affected
Admin
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 23, 03:07 UTC
This incident has been resolved.
- Identified · Oct 22, 20:55 UTC
The issue has been identified. We are working with our third party providers to resolve these issues.
- Investigating · Oct 22, 20:13 UTC
Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.
More from Shopify
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Jun 2422:57 UTC | Shop Pay unavailable | minor | 33m |
| Jun 2417:46 UTC | Some POS transactions are not completing on iOS devices Actions | major | 3h 6m |
| Mar 1315:24 UTC | Some Merchants are experiencing issues accessing Storefronts and Shopify Admins | critical | 41m |
| Oct 2515:50 UTC | Some merchants are encountering errors within their admin | major | 2h 42m |
| Jun 2106:59 UTC | We are investigating an issue preventing web traffic to our servers | major | 1h 12m |
| Jun 810:24 UTC | Assets not loading for some Shopify services | critical | 56m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.