Incidentsby Glyph
FedEx shipping rates not available at checkout
Dec 2, 16:31 UTCDec 2, 22:50 UTC
Duration
6h 19m
Impact
Minor
Root cause
Not disclosed
Shopify, 90 days
2 incidents
Affected
Third party services
Final update
This incident has been resolved.
Timeline
- Resolved · Dec 2, 22:50 UTC
This incident has been resolved.
- Monitoring · Dec 2, 22:30 UTC
We're continuing to monitor while FedEx works to find a solution for this issue.
- Monitoring · Dec 2, 16:31 UTC
FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.
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