Incidentsby Glyph
UPS shipping rates not available at checkout
Nov 14, 06:06 UTCNov 14, 06:29 UTC
Duration
23m
Impact
Major
Root cause
Not disclosed
Shopify, 90 days
2 incidents
Affected
Third party services
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 14, 06:29 UTC
This incident has been resolved.
- Monitoring · Nov 14, 06:07 UTC
We are continuing to monitor for any further issues.
- Monitoring · Nov 14, 06:06 UTC
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected UPS is working on a solution and we’ll keep you updated.
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