UPS shipping rates not available at checkout
Nov 14, 06:06 UTCNov 14, 06:29 UTC
Duration
23m
Impact
Major
Root cause
Not disclosed
Shopify, 90 days
0 incidents
Affected
Third party services
Final update
This incident has been resolved.
Timeline
- Resolved · Nov 14, 06:29 UTC
This incident has been resolved.
- Monitoring · Nov 14, 06:07 UTC
We are continuing to monitor for any further issues.
- Monitoring · Nov 14, 06:06 UTC
Some stores are seeing no UPS shipping rates displayed to customers at checkout. If you use UPS as your primary shipping method, we recommend that you add rates from other carriers so that customers can complete orders. UPS shipping rates from Shopify Shipping are not affected UPS is working on a solution and we’ll keep you updated.
More from Shopify
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Jun 2422:57 UTC | Shop Pay unavailable | minor | 33m |
| Jun 2417:46 UTC | Some POS transactions are not completing on iOS devices Actions | major | 3h 6m |
| Mar 1315:24 UTC | Some Merchants are experiencing issues accessing Storefronts and Shopify Admins | critical | 41m |
| Oct 2515:50 UTC | Some merchants are encountering errors within their admin | major | 2h 42m |
| Jun 2106:59 UTC | We are investigating an issue preventing web traffic to our servers | major | 1h 12m |
| Jun 810:24 UTC | Assets not loading for some Shopify services | critical | 56m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.