Incidentsby Glyph
Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy
Oct 21, 17:47 UTCOct 25, 14:53 UTC
Duration
3d 21h
Impact
Minor
Root cause
Not disclosed
Shopify, 90 days
2 incidents
Affected
Third party servicesAdminCheckoutStorefrontAPI & MobilePoint of Sale
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 25, 14:53 UTC
This incident has been resolved.
- Investigating · Oct 24, 13:14 UTC
Some customers using the TIM internet service provider are also affected.
- Investigating · Oct 22, 15:42 UTC
Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.
- Investigating · Oct 21, 20:36 UTC
We are continuing to investigate this issue.
- Investigating · Oct 21, 17:47 UTC
We are currently investigating this issue.
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