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Twilio · Apps and SaaSOct 25, 2026, 09:11 UTC yesterday

SMS Delivery Delays from Twilio to Airtel Nigeria

MinorNot disclosedUpdated 7h ago
Oct 25, 09:11 UTCOct 25, 19:03 UTC
Duration
9h 52m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
SMS, Middle East & AfricaCARRIER NETWORK - SMS, Middle East & Africa
Status page

Final update

The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in Nigeria is operating normally.

Timeline

  1. Resolved · Oct 25, 19:03 UTC
    The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in Nigeria is operating normally.
  2. Monitoring · Oct 25, 18:20 UTC
    We have observed a recovery in SMS delivery from Twilio to Airtel network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  3. Identified · Oct 25, 16:43 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
  4. Identified · Oct 25, 12:43 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
  5. Identified · Oct 25, 10:38 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  6. Identified · Oct 25, 09:32 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  7. Investigating · Oct 25, 09:11 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Airtel network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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