Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands

Final update

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

1. Identified · Oct 25, 00:52 UTC
   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
2. Identified · Oct 24, 22:39 UTC
   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
3. Identified · Oct 24, 21:39 UTC
   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
4. Investigating · Oct 24, 21:28 UTC
   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.