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Twilio · Apps and SaaSOct 25, 2026, 12:47 UTC yesterday

SMS Delivery Delays and Failures from Twilio to Claro Brazil and Puerto Rico

MinorNot disclosedUpdated 3h ago
Oct 25, 12:47 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
SMS, Latin AmericaCARRIER NETWORK - SMS, Latin America
Status page

Final update

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Timeline

  1. Identified · Oct 25, 20:46 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
  2. Identified · Oct 25, 16:46 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
  3. Identified · Oct 25, 14:45 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  4. Identified · Oct 25, 13:45 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil and Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  5. Investigating · Oct 25, 12:47 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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