Twilio · Apps and SaaSOct 29, 2026, 06:34 UTC

Gateway API (Lookup API) Failure Increase on Verizon in United States

MinorNot disclosedUpdated 16h ago

Oct 29, 06:34 UTCOct 29, 10:32 UTC

Duration

3h 57m

Impact

Minor

Root cause

Not disclosed

Twilio, 90 days

557 incidents

Affected

Lookup SIM SwapLegacy Identity MatchAndAttributesCARRIER NETWORK - Lookup SIM SwapCARRIER NETWORK - Legacy Identity MatchAndAttributes

Final update

The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.

Resolved · Oct 29, 10:32 UTC
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.
Monitoring · Oct 29, 09:36 UTC
We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Identified · Oct 29, 08:28 UTC
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating · Oct 29, 07:40 UTC
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Investigating · Oct 29, 06:34 UTC
Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.