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Twilio · Apps and SaaSOct 29, 2026, 18:47 UTC yesterday

SMS Delivery Receipt Delays from Twilio to Multiple Networks in Multiple Countries Across Africa and Asia

MinorNot disclosedUpdated 4h ago
Oct 29, 18:47 UTCOct 29, 22:18 UTC
Duration
3h 32m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
557 incidents
Affected
SMS, APACSMS, Middle East & AfricaCARRIER NETWORK - SMS, APACCARRIER NETWORK - SMS, Middle East & Africa
Status page

Final update

The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in multiple countries across Africa and Asia are operating normally.

Timeline

  1. Resolved · Oct 29, 22:18 UTC
    The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in multiple countries across Africa and Asia are operating normally.
  2. Monitoring · Oct 29, 20:17 UTC
    We have observed a recovery in SMS delivery receipts from Twilio to Multiple Countries Across Africa and Asia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  3. Identified · Oct 29, 19:14 UTC
    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries across Africa and Asia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
  4. Identified · Oct 29, 18:47 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  5. Identified · Oct 29, 18:47 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

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