Incidentsby GlyphTwilio Messaging Services Was Degraded
Sep 8, 17:27 UTCSep 8, 17:39 UTC
Duration
12m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
Not listed by the vendor.
Final update
Twilio Messaging Services was degraded for 46 days between July 21 2026 3:28 PM and Sept 4 2026 6:00 PM Pacific Time . During this period of time, customers that sent messages with media url that contained a comma and added the messaging service sid parameter in their messages will have their messages messages incorrectly rejected with http 400 and Twilio error code 21620 .
Timeline
- Resolved · Sep 8, 17:39 UTC
Twilio Messaging Services was degraded for 46 days between July 21 2026 3:28 PM and Sept 4 2026 6:00 PM Pacific Time . During this period of time, customers that sent messages with media url that contained a comma and added the messaging service sid parameter in their messages will have their messages messages incorrectly rejected with http 400 and Twilio error code 21620 .
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