Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data
Sep 22, 21:38 UTCSep 23, 00:37 UTC
Duration
2h 59m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
Flex InsightsFLEX - Flex Insights
Final update
Our engineers have monitored the fix and confirmed the issue with Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data has been resolved. All services are now operating normally at this time.
Timeline
- Resolved · Sep 23, 00:37 UTC
Our engineers have monitored the fix and confirmed the issue with Flex UI Realtime Statistics Showing Inaccurate Longest Waiting Task Data has been resolved. All services are now operating normally at this time.
- Monitoring · Sep 22, 22:39 UTC
Our team has identified the cause and has fixed the data discrepancy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 22, 21:39 UTC
We are aware of inaccurate data being returned from Flex Queue Stats page, particularly for longest waiting task metrics. Our team has identified the cause and is actively working to fix the data discrepancy. If you are continuing to experience this issue, please contact support with your account SID and queue ID to expedite resolution. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Sep 22, 21:39 UTC
We are still investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Monitoring · Sep 22, 21:38 UTC
We are still investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Sep 22, 20:44 UTC
We are investigating an issue where a subset of Flex customers may see inaccurate real-time statistics data in the Flex UI. Specifically, the “longest waiting task” metric may display inflated values. Our engineers are working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
More from Twilio
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2503:49 UTC | SMS Delivery Delays from Twilio to Claro Brazil | minor | Ongoing |
| Sep 2502:24 UTC | SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States | minor | Ongoing |
| Sep 2420:40 UTC | Event Streams Service Disruption | minor | 5h 44m |
| Sep 2417:55 UTC | SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Sender IDs to Ooredoo Algeria | minor | Ongoing |
| Sep 2417:19 UTC | Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204 | minor | 43m |
| Sep 2416:22 UTC | Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled) | minor | 2h 4m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.