SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender IDs to Telkomsel Indonesia

Final update

The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia is operating normally.

1. Resolved · Sep 25, 04:41 UTC
   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia is operating normally.
2. Monitoring · Sep 25, 02:34 UTC
   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
3. Identified · Sep 24, 22:54 UTC
   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
4. Identified · Sep 24, 18:54 UTC
   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
5. Identified · Sep 24, 16:48 UTC
   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
6. Identified · Sep 24, 15:46 UTC
   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
7. Investigating · Sep 24, 14:03 UTC
   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
8. Investigating · Sep 24, 10:02 UTC
   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
9. Investigating · Sep 24, 08:02 UTC
   Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
10. Investigating · Sep 24, 06:56 UTC
    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Telkomsel network subscribers in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.