Impact to Twilio Voice & Messaging Services
Dec 5, 10:13 UTCDec 5, 10:13 UTC
Duration
0m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
Not listed by the vendor.
Final update
Between 09:24 - 09:29 UTC Twilio experienced disruption to Voice and Messaging services in ie1. At this time, all services have recovered and we do not expect any further degradation. Voice customers with active calls may have experienced call drops or failures to establish call sessions. Failover did take place to minimize impact. Messaging customers may have experienced a delay in message delivery and, in extremely isolated cases, message failure. Retry redundancy took effect to protect traffic.
Timeline
- Resolved · Dec 5, 10:13 UTC
Between 09:24 - 09:29 UTC Twilio experienced disruption to Voice and Messaging services in ie1. At this time, all services have recovered and we do not expect any further degradation. Voice customers with active calls may have experienced call drops or failures to establish call sessions. Failover did take place to minimize impact. Messaging customers may have experienced a delay in message delivery and, in extremely isolated cases, message failure. Retry redundancy took effect to protect traffic.
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|---|---|---|---|
| Sep 2503:49 UTC | SMS Delivery Delays from Twilio to Claro Brazil | minor | Ongoing |
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| Sep 2417:55 UTC | SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Sender IDs to Ooredoo Algeria | minor | Ongoing |
| Sep 2417:19 UTC | Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204 | minor | 43m |
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