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Twilio · Apps and SaaSSep 18, 2026, 21:21 UTC 7 weeks ago

SMS Delivery Delays and Failures From a Subset of Twilio Phone Numbers to Orange Democratic Republic of the Congo

MinorNot disclosedUpdated 47d ago
Sep 18, 21:21 UTCSep 18, 22:43 UTC
Duration
1h 22m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
SMS, Middle East & AfricaCARRIER NETWORK - SMS, Middle East & Africa
Status page

Final update

Twilio customers are still experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will proceed resolving this post as it is duplicated of this one https://status.twilio.com/incidents/tnhtkwkxbyst.

Timeline

  1. Resolved · Sep 18, 22:43 UTC
    Twilio customers are still experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will proceed resolving this post as it is duplicated of this one https://status.twilio.com/incidents/tnhtkwkxbyst.
  2. Identified · Sep 18, 22:24 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  3. Identified · Sep 18, 21:23 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in Democratic Republic of the Congo. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  4. Investigating · Sep 18, 21:21 UTC
    Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to Orange network subscribers in the Democratic Republic of the Congo. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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