User Authentication Identity SNA Failure Increase for Smartfren in Indonesia

Final update

The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.

1. Resolved · Sep 22, 14:40 UTC
   The incident has been resolved and User Authentication Identity SNA failure increase for Smartfren in Indonesia is operating normally.
2. Monitoring · Sep 22, 12:59 UTC
   We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
3. Identified · Sep 22, 12:14 UTC
   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
4. Identified · Sep 22, 10:05 UTC
   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
5. Identified · Sep 22, 09:05 UTC
   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
6. Investigating · Sep 22, 08:50 UTC
   Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.