Incidentsby GlyphWhatsapp Customers Are Unable to Onboard New Senders While Using Twilio Console
Dec 9, 19:43 UTCDec 10, 22:18 UTC
Duration
26h 35m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
Not listed by the vendor.
Final update
The issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console is ongoing. As a workaround, customers can use the Senders API, or continue using the Twilio Console for registration without a preferred display name. We will continue to work with our provider to fully resolve this issue.
Timeline
- Resolved · Dec 10, 22:18 UTC
The issue where some WhatsApp customers are unable to onboard new senders with their preferred display name through the Twilio Console is ongoing. As a workaround, customers can use the Senders API, or continue using the Twilio Console for registration without a preferred display name. We will continue to work with our provider to fully resolve this issue.
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