SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Smart Communications Philippines

Final update

The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines is operating normally.

1. Resolved · Sep 17, 06:53 UTC
   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines is operating normally.
2. Monitoring · Sep 17, 04:52 UTC
   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
3. Identified · Sep 17, 03:01 UTC
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
4. Identified · Sep 16, 23:00 UTC
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
5. Identified · Sep 16, 20:59 UTC
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
6. Identified · Sep 16, 19:58 UTC
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
7. Investigating · Sep 16, 19:36 UTC
   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.