Customers Are Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console
Sep 22, 21:27 UTCSep 22, 22:10 UTC
Duration
44m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
OtherTWILIO PLATFORM - Other
Final update
We are no longer experiencing Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. This incident has been resolved.
Timeline
- Resolved · Sep 22, 22:10 UTC
We are no longer experiencing Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. This incident has been resolved.
- Monitoring · Sep 22, 21:41 UTC
We are observing recovery in Customers Unable to See All of Their Free Credits in the Free Unit Tracker in the New Twilio Console. We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.
- Investigating · Sep 22, 21:27 UTC
We are still investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- Investigating · Sep 22, 20:27 UTC
We are investigating an issue where some customers might not be able to see all of their free credits in the free unit tracker in the new console. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
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