Incidentsby GlyphVoice Call Audio Quality Degradation from a Subset of Twilio Mobile Numbers to Claro Colombia
Nov 6, 15:12 UTCNov 6, 15:49 UTC
Duration
36m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
Voice, Latin AmericaCARRIER NETWORK - Voice, Latin America
Final update
The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.
Timeline
- Resolved · Nov 6, 15:49 UTC
The incident has been resolved and voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia are operating normally.
- Monitoring · Nov 6, 15:48 UTC
We have observed a recovery in voice calls from a subset of Twilio Mobile Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Investigating · Nov 6, 15:12 UTC
Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Mobile Numbers to Claro network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
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