SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Du United Arab Emirates
Sep 22, 06:19 UTCSep 22, 11:39 UTC
Duration
5h 20m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
SMS, Middle East & AfricaCARRIER NETWORK - SMS, Middle East & Africa
Final update
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates is operating normally.
Timeline
- Resolved · Sep 22, 11:39 UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates is operating normally.
- Monitoring · Sep 22, 10:34 UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 22, 10:16 UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- Identified · Sep 22, 08:15 UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 22, 07:15 UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Du network subscribers in the United Arab Emirates. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Sep 22, 06:19 UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric and Long Codes to the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
More from Twilio
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2503:49 UTC | SMS Delivery Delays from Twilio to Claro Brazil | minor | Ongoing |
| Sep 2502:24 UTC | SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States | minor | Ongoing |
| Sep 2420:40 UTC | Event Streams Service Disruption | minor | 5h 44m |
| Sep 2417:55 UTC | SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Sender IDs to Ooredoo Algeria | minor | Ongoing |
| Sep 2417:19 UTC | Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204 | minor | 43m |
| Sep 2416:22 UTC | Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled) | minor | 2h 4m |
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