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Twilio · Apps and SaaSApr 10, 2026, 14:54 UTC 7 months ago

Flex AI Copilot Failures Generating Notes

MinorNot disclosedUpdated 47d ago
Apr 10, 14:54 UTCApr 10, 18:36 UTC
Duration
3h 42m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
Not listed by the vendor.
Status page

Final update

The issue creating notes using the AI Summarization feature has been resolved and the Agent Copilot UI within Flex is operating normally at this time.

Timeline

  1. Resolved · Apr 10, 18:36 UTC
    The issue creating notes using the AI Summarization feature has been resolved and the Agent Copilot UI within Flex is operating normally at this time.

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