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Twilio · Apps and SaaSAug 4, 2026, 15:36 UTC 3 months ago

Retroactive Incident: Deepgram connection Timeouts Impacting Speech to Text

InformationalNot disclosedUpdated 47d ago
Aug 4, 15:36 UTCAug 4, 15:36 UTC
Duration
0m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
Not listed by the vendor.
Status page

Final update

During a period between 7:30-8:16 AM PST customers using Deepgram as the speech-to-text provider may have seen degraded performance in speech recognition and realtime transcriptions for voice and video applications. This issue is now resolved.

Timeline

  1. Resolved · Aug 4, 15:36 UTC
    During a period between 7:30-8:16 AM PST customers using Deepgram as the speech-to-text provider may have seen degraded performance in speech recognition and realtime transcriptions for voice and video applications. This issue is now resolved.

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