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Twilio · Apps and SaaSNov 6, 2026, 21:21 UTC 3 days ago

SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Chile

MinorNot disclosedUpdated 7h ago
Nov 6, 21:21 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
SMS, Latin AmericaCARRIER NETWORK - SMS, Latin America
Status page

Final update

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

Timeline

  1. Identified · Nov 9, 10:27 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
  2. Identified · Nov 9, 06:26 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
  3. Identified · Nov 9, 04:25 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  4. Identified · Nov 9, 03:19 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  5. Monitoring · Nov 9, 02:26 UTC
    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  6. Identified · Nov 8, 05:02 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
  7. Identified · Nov 7, 12:56 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
  8. Identified · Nov 7, 04:55 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
  9. Identified · Nov 7, 00:55 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
  10. Identified · Nov 6, 22:54 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  11. Identified · Nov 6, 21:49 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  12. Investigating · Nov 6, 21:21 UTC
    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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