Who is down right now

Twilio · Apps and SaaSOct 24, 2026, 18:42 UTC yesterday

Silent Network Authentication (SNA) Missing Redirects on Vodafone in United Kingdom

MinorNot disclosedUpdated 2h ago
Oct 24, 18:42 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
558 incidents
Affected
Verify Silent Network AuthCARRIER NETWORK - Verify Silent Network Auth
Status page

Final update

Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.

Timeline

  1. Investigating · Oct 25, 02:20 UTC
    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 8 hours or as soon as more information becomes available.
  2. Investigating · Oct 24, 22:20 UTC
    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
  3. Investigating · Oct 24, 19:43 UTC
    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
  4. Investigating · Oct 24, 18:42 UTC
    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

More from Twilio

Full history
MinorOct 24, 22:04 UTC
Azure Marketplace SendGrid Customers Experiencing Account Management Issueslasted 50m
MinorOngoingOct 24, 21:28 UTC
Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlandsstill open
MinorOngoingOct 24, 19:28 UTC
MMS Delivery Delays from Twilio to C-Spire United Statesstill open
MinorOngoingOct 24, 14:17 UTC
Voice Call Failures and Post Dial Delay From a Subset of Twilio Phone Numbers to United Statesstill open
MinorOct 24, 07:05 UTC
SMS Delivery Delays from Twilio to WOM Colombialasted 5h 43m
MinorOngoingOct 24, 00:48 UTC
SMS Delivery Delays from Twilio to Claro Costa Ricastill open