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Twilio · Apps and SaaSSep 18, 2026, 09:48 UTC 7 weeks ago

SMS Delivery Delays from Twilio to DU and Etisalat United Arab Emirates

MinorNot disclosedUpdated 47d ago
Sep 18, 09:48 UTCSep 18, 16:12 UTC
Duration
6h 24m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
SMS, Middle East & AfricaCARRIER NETWORK - SMS, Middle East & Africa
Status page

Final update

The incident has been resolved and SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates is operating normally.

Timeline

  1. Resolved · Sep 18, 16:12 UTC
    The incident has been resolved and SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates is operating normally.
  2. Monitoring · Sep 18, 16:08 UTC
    We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
  3. Monitoring · Sep 18, 14:05 UTC
    We have observed a recovery in SMS delivery from Twilio to DU and Etisalat network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  4. Investigating · Sep 18, 12:54 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
  5. Investigating · Sep 18, 10:48 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
  6. Investigating · Sep 18, 09:48 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to DU and Etisalat network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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