Twilio · Apps and SaaSFeb 27, 2026, 19:08 UTC

Issues with TaskRouter and Flex Insights and Routing

MinorNot disclosedUpdated 47d ago

Feb 27, 19:08 UTCFeb 27, 19:18 UTC

Duration

10m

Impact

Minor

Root cause

Not disclosed

Twilio, 90 days

548 incidents

Affected

Not listed by the vendor.

Status page

Final update

We have fully investigated the issue regarding customers using taskrouter and flex would have delays in routing of calls and messages to agents and have now resolved the issue.

Timeline

Resolved · Feb 27, 19:18 UTC
We have fully investigated the issue regarding customers using taskrouter and flex would have delays in routing of calls and messages to agents and have now resolved the issue.

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