Incidentsby GlyphTwilio Voice ConversationRelay Transcription Issues
Mar 24, 14:30 UTCMar 24, 14:30 UTC
Duration
0m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
Not listed by the vendor.
Final update
Twilio Voice ConversationRelay was degraded for 120 minutes between 09:00 and 11:00 Pacific Time on 03/23/2026. During this period of time, customers using Deepgram Nova-2 with multilingual support enabled may have experienced missing transcriptions. The issue has now been resolved.
Timeline
- Resolved · Mar 24, 14:30 UTC
Twilio Voice ConversationRelay was degraded for 120 minutes between 09:00 and 11:00 Pacific Time on 03/23/2026. During this period of time, customers using Deepgram Nova-2 with multilingual support enabled may have experienced missing transcriptions. The issue has now been resolved.
More from Twilio
Full historySMS Delivery Receipt Delays from Twilio to Bouygues Telecom Francestill openSMS Delivery Failures from Germany to a Subset of Twilio Long Codesstill openSMS Delivery Failures from Twilio to ETL Laosstill openSMS Delivery Failures from Twilio to MTN Nigerialasted 6h 1mSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canadalasted 14h 13mSMS Delivery Receipt Delays from Twilio to Globe Philippineslasted 13h 17m