Incidentsby GlyphFlex Agents Experiencing Errors with Interaction Participants
Mar 9, 19:08 UTCMar 9, 20:19 UTC
Duration
1h 11m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
Not listed by the vendor.
Final update
We have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Timeline
- Resolved · Mar 9, 20:19 UTC
We have fully investigated the Flex Agents delays or errors when fetching Interaction Participants, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
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