SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello Cambodia

Final update

The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia is operating normally.

1. Resolved · Sep 16, 17:10 UTC
   The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia is operating normally.
2. Monitoring · Sep 16, 15:07 UTC
   We have observed a recovery in SMS delivery from Twilio Long Codes to Smart Axiata/Hello network subscribers in Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
3. Identified · Sep 16, 08:24 UTC
   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
4. Identified · Sep 16, 00:21 UTC
   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
5. Identified · Sep 15, 20:14 UTC
   Twilio customers may be experiencing SMS delivery failures from Twilio Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
6. Identified · Sep 15, 18:14 UTC
   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
7. Identified · Sep 15, 17:12 UTC
   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
8. Investigating · Sep 15, 17:08 UTC
   Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric and Long Codes to Smart Axiata/Hello network subscribers in Cambodia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.