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Twilio · Apps and SaaSAug 15, 2026, 14:16 UTC 2 months ago

Elevated Microsoft 365 IP Blocks Causing Delivery Failures for Multiple Users

InformationalNot disclosedUpdated 47d ago
Aug 15, 14:16 UTCAug 17, 13:30 UTC
Duration
47h 14m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
Not listed by the vendor.
Status page

Final update

The incident is resolved as block rates at Microsoft 365 have returned to normal levels. Users that continue to see elevated blocks at Microsoft 365 can submit delisting requests to Microsoft by sending an email with a copy of the error message, and the blocked IP address, to "delist@microsoft.com". Delisting requests can also be made via the Office 365 Anti-Spam IP Delist Portal at https://sender.office.com/ Users that are experiencing blocks at Microsoft Outlook Consumer domains can open a remediation request at http://olcsupport.office.com/

Timeline

  1. Resolved · Aug 17, 13:30 UTC
    The incident is resolved as block rates at Microsoft 365 have returned to normal levels. Users that continue to see elevated blocks at Microsoft 365 can submit delisting requests to Microsoft by sending an email with a copy of the error message, and the blocked IP address, to "delist@microsoft.com". Delisting requests can also be made via the Office 365 Anti-Spam IP Delist Portal at https://sender.office.com/ Users that are experiencing blocks at Microsoft Outlook Consumer domains can open a remediation request at http://olcsupport.office.com/

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