Twilio · Apps and SaaSSep 25, 2026, 03:49 UTC

SMS Delivery Delays from Twilio to Claro Brazil

MinorNot disclosedUpdated 44d ago

Sep 25, 03:49 UTCSep 25, 08:30 UTC

Duration

4h 41m

Impact

Minor

Root cause

Not disclosed

Twilio, 90 days

548 incidents

Affected

SMS, Latin AmericaCARRIER NETWORK - SMS, Latin America

Final update

The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.

Resolved · Sep 25, 08:30 UTC
The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.
Monitoring · Sep 25, 06:22 UTC
We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Identified · Sep 25, 04:54 UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Identified · Sep 25, 03:54 UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating · Sep 25, 03:49 UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.