Incidentsby GlyphIntermittent Silence on Calls Due to ConversationRelay WebSocket Issue
Oct 31, 16:42 UTCOct 31, 18:23 UTC
Duration
1h 41m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
Not listed by the vendor.
Final update
Twilio ConversationRelay was degraded for 32 hours and 13 minutes between 2:49 PM on 10/28/2025 and 11:02 AM Pacific Time on 10/30/2025. During this period, customers may have experienced silence on calls when audio data sent via the websocket server was not converted to speech as expected after the caller barged in and interrupted. The issue has now been resolved.
Timeline
- Resolved · Oct 31, 18:23 UTC
Twilio ConversationRelay was degraded for 32 hours and 13 minutes between 2:49 PM on 10/28/2025 and 11:02 AM Pacific Time on 10/30/2025. During this period, customers may have experienced silence on calls when audio data sent via the websocket server was not converted to speech as expected after the caller barged in and interrupted. The issue has now been resolved.
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