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Twilio · Apps and SaaSSep 24, 2026, 08:36 UTC 6 weeks ago

SMS Delivery Delays from Twilio to Datora Brazil

MinorNot disclosedUpdated 38d ago
Sep 24, 08:36 UTCSep 29, 05:26 UTC
Duration
4d 20h
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
SMS, Latin AmericaCARRIER NETWORK - SMS, Latin America
Status page

Final update

The incident has been resolved and SMS delivery from Twilio to Datora network subscribers in Brazil is operating normally.

Timeline

  1. Resolved · Sep 29, 05:26 UTC
    The incident has been resolved and SMS delivery from Twilio to Datora network subscribers in Brazil is operating normally.
  2. Monitoring · Sep 29, 05:26 UTC
    We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
  3. Monitoring · Sep 29, 01:20 UTC
    We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
  4. Monitoring · Sep 28, 23:15 UTC
    We have observed a recovery in SMS delivery from Twilio to Datora network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
  5. Identified · Sep 28, 06:06 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
  6. Identified · Sep 27, 13:54 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
  7. Identified · Sep 27, 05:48 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
  8. Identified · Sep 27, 01:39 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
  9. Identified · Sep 26, 23:19 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  10. Identified · Sep 26, 22:18 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  11. Identified · Sep 24, 23:55 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
  12. Identified · Sep 24, 15:49 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
  13. Identified · Sep 24, 11:48 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
  14. Identified · Sep 24, 09:47 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
  15. Identified · Sep 24, 08:42 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
  16. Investigating · Sep 24, 08:36 UTC
    Twilio customers may be experiencing SMS delivery delays from Twilio to Datora network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

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