Customers Using Conversation Intelligence (Classic) May Experience Delays With Transcript and Operator Results Being Available
Sep 24, 14:37 UTCSep 24, 19:35 UTC
Duration
4h 58m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
Conversation IntelligenceCONVERSATIONS - Conversation Intelligence
Final update
The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.
Timeline
- Resolved · Sep 24, 19:35 UTC
The incident for Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available has been resolved and it is operating normally at this time.
- Monitoring · Sep 24, 18:17 UTC
We are now seeing persistent recovery in transcription processing and operator results latency. We'll continue to monitor for 30 minutes
- Identified · Sep 24, 17:09 UTC
We are seeing again, delays in Operator Results and Transcriptions being available. We'll provide an update in 1 hour or as soon as more information becomes available.
- Monitoring · Sep 24, 15:11 UTC
We see recovery with Conversation Intelligence (classic) issue processing Language We'll monitor for 30 minutes.
- Investigating · Sep 24, 14:49 UTC
Conversation Intelligence (classic) is experiencing issue processing Language Operators which may cause a delay in Operator Results and Transcriptions being available. Twilio Engineers are investigating the issue. We'll provide an update in 1 hour or as soon as more information becomes available.
- Investigating · Sep 24, 14:37 UTC
Our monitoring systems have detected a potential issue with Conversations. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
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