Incidentsby GlyphInconsistent Filtering May Have Caused Failed Deliveries for Inbound Messages
Oct 16, 21:00 UTCOct 16, 21:00 UTC
Duration
0m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
Not listed by the vendor.
Final update
Between October 16, 2025, at 21:15 UTC and October 17, 2025, at 19:45 UTC, some inbound SMS messages to Twilio accounts may have failed to be delivered, resulting in error code 30038. This issue was caused by an unexpected behavior following a filtering change. The change has since been reverted, and inbound SMS traffic is now processing as expected.
Timeline
- Resolved · Oct 16, 21:00 UTC
Between October 16, 2025, at 21:15 UTC and October 17, 2025, at 19:45 UTC, some inbound SMS messages to Twilio accounts may have failed to be delivered, resulting in error code 30038. This issue was caused by an unexpected behavior following a filtering change. The change has since been reverted, and inbound SMS traffic is now processing as expected.
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