Incidentsby GlyphVoice Call Failures from a Subset of Twilio Phone Numbers to Chile
Nov 6, 15:56 UTCNov 6, 19:41 UTC
Duration
3h 45m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
Voice, Latin AmericaCARRIER NETWORK - Voice, Latin America
Final update
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile are operating normally.
Timeline
- Resolved · Nov 6, 19:41 UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile are operating normally.
- Monitoring · Nov 6, 17:39 UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Nov 6, 16:32 UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Nov 6, 15:56 UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
More from Twilio
Full historySMS Delivery Receipt Delays from Twilio to Bouygues Telecom Francestill openSMS Delivery Failures from Germany to a Subset of Twilio Long Codesstill openSMS Delivery Failures from Twilio to ETL Laosstill openSMS Delivery Failures from Twilio to MTN Nigerialasted 6h 1mSilent Network Authentication (SNA) Failure Increase and Gateway API (Lookup API) Failure Increase on EnStream in Canadalasted 14h 13mSMS Delivery Receipt Delays from Twilio to Globe Philippineslasted 13h 17m