Customers Experiencing High Latency and 500 Errors
Nov 28, 15:27 UTCNov 30, 13:13 UTC
Duration
45h 46m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
Not listed by the vendor.
Final update
We are pleased to inform you that the issue affecting Twilio services has been fully resolved. Our teams have observed a complete recovery in service performance, with latency levels returning to normal and 500 errors no longer occurring. We will continue to monitor all services closely to ensure ongoing stability. Thank you for your patience and understanding during this time. If you experience any further issues, please do not hesitate to reach out to our support team.
Timeline
- Resolved · Nov 30, 13:13 UTC
We are pleased to inform you that the issue affecting Twilio services has been fully resolved. Our teams have observed a complete recovery in service performance, with latency levels returning to normal and 500 errors no longer occurring. We will continue to monitor all services closely to ensure ongoing stability. Thank you for your patience and understanding during this time. If you experience any further issues, please do not hesitate to reach out to our support team.
More from Twilio
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2503:49 UTC | SMS Delivery Delays from Twilio to Claro Brazil | minor | Ongoing |
| Sep 2502:24 UTC | SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States | minor | Ongoing |
| Sep 2420:40 UTC | Event Streams Service Disruption | minor | 5h 44m |
| Sep 2417:55 UTC | SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Sender IDs to Ooredoo Algeria | minor | Ongoing |
| Sep 2417:19 UTC | Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204 | minor | 43m |
| Sep 2416:22 UTC | Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled) | minor | 2h 4m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.