SMS Delivery Delays from Twilio to Claro Brazil
Sep 21, 13:42 UTCSep 21, 21:45 UTC
Duration
8h 3m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
SMS, Latin AmericaCARRIER NETWORK - SMS, Latin America
Final update
The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.
Timeline
- Resolved · Sep 21, 21:45 UTC
The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil is operating normally.
- Monitoring · Sep 21, 19:36 UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 21, 17:42 UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- Identified · Sep 21, 15:42 UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- Identified · Sep 21, 14:41 UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- Investigating · Sep 21, 13:42 UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
More from Twilio
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2503:49 UTC | SMS Delivery Delays from Twilio to Claro Brazil | minor | Ongoing |
| Sep 2502:24 UTC | SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States | minor | Ongoing |
| Sep 2420:40 UTC | Event Streams Service Disruption | minor | 5h 44m |
| Sep 2417:55 UTC | SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Sender IDs to Ooredoo Algeria | minor | Ongoing |
| Sep 2417:19 UTC | Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204 | minor | 43m |
| Sep 2416:22 UTC | Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled) | minor | 2h 4m |
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