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Twilio · Apps and SaaSJan 28, 2026, 17:49 UTC 9 months ago

Sync Platform and Conversations Affected

InformationalNot disclosedUpdated 47d ago
Jan 28, 17:49 UTCJan 28, 17:49 UTC
Duration
0m
Impact
Informational
Root cause
Not disclosed
Twilio, 90 days
548 incidents
Affected
Not listed by the vendor.
Status page

Final update

Twilio Sync Platform and Conversations were degraded between 7:53 AM to 9:22 AM Pacific Time on 01/28/2026. During this period of time customers may have experienced delay in webhooks related to sync object mutations (add, delete, edit) and 404 from Cloudfront in IE1 for any public api calls. The issue has now been resolved.

Timeline

  1. Resolved · Jan 28, 17:49 UTC
    Twilio Sync Platform and Conversations were degraded between 7:53 AM to 9:22 AM Pacific Time on 01/28/2026. During this period of time customers may have experienced delay in webhooks related to sync object mutations (add, delete, edit) and 404 from Cloudfront in IE1 for any public api calls. The issue has now been resolved.

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