Degraded Experience on S/S, CNAM and VI for Select Phone Numbers
Aug 31, 19:37 UTCSep 1, 02:43 UTC
Duration
7h 6m
Impact
Minor
Root cause
Not disclosed
Twilio, 90 days
554 incidents
Affected
Not listed by the vendor.
Final update
The issue affecting S/S, CNAM, and Voice Integrity for phone numbers on sub-accounts has been successfully resolved. We have monitored the systems and confirmed that all services have returned to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience.
Timeline
- Resolved · Sep 1, 02:43 UTC
The issue affecting S/S, CNAM, and Voice Integrity for phone numbers on sub-accounts has been successfully resolved. We have monitored the systems and confirmed that all services have returned to normal operation. We apologize for any inconvenience this may have caused and appreciate your patience.
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Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2503:49 UTC | SMS Delivery Delays from Twilio to Claro Brazil | minor | Ongoing |
| Sep 2502:24 UTC | SMS Delivery Delays from a Subset of Twilio Short Codes to Cellularone NE Arizona United States | minor | Ongoing |
| Sep 2420:40 UTC | Event Streams Service Disruption | minor | 5h 44m |
| Sep 2417:55 UTC | SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Sender IDs to Ooredoo Algeria | minor | Ongoing |
| Sep 2417:19 UTC | Some Transfer Calls in Elastic SIP Trunking Failing With Error Code 32204 | minor | 43m |
| Sep 2416:22 UTC | Link Branding Creation Fails with HTTP 500 Internal Server Error (Auto SSL Enabled) | minor | 2h 4m |
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