Service Degradation Affecting Customer Using Polycom Devices Going Offline

Final update

This incident has been resolved and the affected services have been restored.

1. Resolved · Oct 10, 04:41 UTC
   This incident has been resolved and the affected services have been restored.
2. Monitoring · Oct 10, 04:25 UTC
   The issue affecting customers using Polycom devices going offline has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
3. Identified · Oct 10, 01:32 UTC
   We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
4. Identified · Oct 9, 01:34 UTC
   We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
5. Identified · Oct 8, 02:40 UTC
   We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
6. Identified · Oct 7, 03:02 UTC
   We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
7. Identified · Oct 6, 01:31 UTC
   We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
8. Identified · Oct 5, 01:32 UTC
   We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
9. Identified · Oct 4, 01:28 UTC
   We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
10. Identified · Oct 3, 01:31 UTC
    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
11. Identified · Oct 2, 01:31 UTC
    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
12. Identified · Oct 1, 01:33 UTC
    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
13. Identified · Sep 30, 01:30 UTC
    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
14. Identified · Sep 29, 01:22 UTC
    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
15. Identified · Sep 28, 01:19 UTC
    We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
16. Identified · Sep 27, 10:44 UTC
    A significant number of Polycom devices are back online, and service has been restored for the majority of affected users. We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline. We will continue to monitor the service closely and provide further updates as progress is made. Thank you for your patience and understanding.