Service Degradation Affecting Customer Using Polycom Devices Going Offline
Sep 25, 17:45 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Zoom, 90 days
66 incidents
Affected
Devices (Softphones/Deskphones)Zoom Phone - Global - Devices (Softphones/Deskphones)
Final update
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
Timeline
- Identified · Sep 27, 04:01 UTC
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- Identified · Sep 26, 20:01 UTC
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- Identified · Sep 26, 13:51 UTC
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- Identified · Sep 26, 05:32 UTC
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- Identified · Sep 26, 01:31 UTC
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- Identified · Sep 25, 22:31 UTC
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline. We will keep you informed with timely updates as progress is made. Thank you for your patience.
- Identified · Sep 25, 20:20 UTC
The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified. We will keep you informed with timely updates as progress is made.
- Investigating · Sep 25, 19:11 UTC
We are continuing to investigate this issue and will provide updates as soon as there is more information to share. Thank you for your patience.
- Investigating · Sep 25, 17:45 UTC
We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
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