Increased Errors across Affirm Services

Final update

The issue has been resolved and all services have been restored to full functionality.

1. Resolved · Nov 26, 04:52 UTC
   The issue has been resolved and all services have been restored to full functionality.
2. Monitoring · Nov 26, 04:03 UTC
   A fix has been implemented and we are monitoring the results.
3. Identified · Nov 26, 04:01 UTC
   We are continuing to work on a fix for this issue.
4. Identified · Nov 26, 02:53 UTC
   We are performing a controlled recovery and expect resolution in about 1 hour.
5. Identified · Nov 26, 01:37 UTC
   Affirm is still experiencing degraded service and high error rates. We are continuing to work on identifying a solution to mitigate this issue.
6. Identified · Nov 26, 00:40 UTC
   Affirm's end to end conversion rate has dropped sharply due to increased error rates. We are continuing to work on identifying a solution to mitigate this issue.
7. Identified · Nov 25, 23:27 UTC
   We are continuing to work on a fix for this issue.
8. Identified · Nov 25, 23:20 UTC
   The recent update has resulted in Shop Pay Installments availability to drop substantially. We will update as soon as possible.
9. Identified · Nov 25, 23:13 UTC
   We're monitoring the effects of a change our teams just implemented. We will update on next steps as soon as possible.
10. Identified · Nov 25, 22:35 UTC
    The root cause is related to excessive traffic on our backend database. Our teams are working on relieving the load on our database. We are implementing a fix to cause temporary relief that will allow recovery to occur.
11. Identified · Nov 25, 21:59 UTC
    Our services are still impacted. We are working on additional mitigation methods to restore service.
12. Identified · Nov 25, 21:38 UTC
    Our teams have implemented a fix and are monitoring to see if services recover.
13. Identified · Nov 25, 21:30 UTC
    Our teams have identified the issue and are working on implementing fixes to mitigate the issue.
14. Investigating · Nov 25, 20:59 UTC
    We are still working on identifying the root cause of the issue and mitigating the issue. We will update as soon as possible.
15. Investigating · Nov 25, 20:28 UTC
    Our teams have identified an increase in errors across Affirm services that are impacting checkouts. We are working on identifying the root cause of the issue to mitigate the impact. We will update as soon as possible.