App and API downtime

Final update

**Incident**: A configuration change triggered a bug affecting how internal systems process configuration data, leading to application downtime. The issue impacted internal server uptime, resulting in approximately 28 minutes of degraded service on March 25, 2025, from 22:32 UTC to 23:00 UTC \(3:32 PM to 4:00 PM PDT\). ‌ **Impact**: During the incident, customers experienced difficulties accessing Asana on web and mobile apps, including login failures and errors while using the application. Internal services gradually recovered after the problematic change was reverted. ‌ **Moving forward**: We are enhancing our configuration validation processes to prevent similar issues. Additional monitoring and safeguards are being introduced to ensure rapid identification and recovery from similar incidents. ‌ Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

1. Postmortem · Mar 27, 19:37 UTC
   **Incident**: A configuration change triggered a bug affecting how internal systems process configuration data, leading to application downtime. The issue impacted internal server uptime, resulting in approximately 28 minutes of degraded service on March 25, 2025, from 22:32 UTC to 23:00 UTC \(3:32 PM to 4:00 PM PDT\). ‌ **Impact**: During the incident, customers experienced difficulties accessing Asana on web and mobile apps, including login failures and errors while using the application. Internal services gradually recovered after the problematic change was reverted. ‌ **Moving forward**: We are enhancing our configuration validation processes to prevent similar issues. Additional monitoring and safeguards are being introduced to ensure rapid identification and recovery from similar incidents. ‌ Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
2. Resolved · Mar 25, 23:09 UTC
   This incident has been resolved.
3. Monitoring · Mar 25, 23:05 UTC
   Our systems have recovered, and we are continuing to monitor.
4. Monitoring · Mar 25, 22:47 UTC
   Asana App and API had about 9 minutes of downtime due to a configuration error; a fix has been implemented, and we are observing for recovery.