Service Degradation – Polaris NA SAST (Scan Processing)

Final update

We’re pleased to confirm that the previously reported issue affecting Polaris NA SAST scans has now been fully resolved, and service has been restored. All systems are operating normally as of now. Our teams will continue monitoring to ensure ongoing stability. We appreciate your patience and understanding during this incident. If you require further assistance, please file a support ticket or email tech-support@blackduck.com.

1. Resolved · Jun 28, 00:43 UTC
   We’re pleased to confirm that the previously reported issue affecting Polaris NA SAST scans has now been fully resolved, and service has been restored. All systems are operating normally as of now. Our teams will continue monitoring to ensure ongoing stability. We appreciate your patience and understanding during this incident. If you require further assistance, please file a support ticket or email tech-support@blackduck.com.
2. Monitoring · Jun 28, 00:18 UTC
   Polaris NA SAST scans are operating normally at this time. Our teams will continue monitoring to ensure ongoing stability. We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.
3. Monitoring · Jun 27, 22:23 UTC
   Polaris NA SAST scans are operating normally at this time. Our teams will continue monitoring to ensure ongoing stability. We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.
4. Monitoring · Jun 27, 21:22 UTC
   Polaris NA SAST scans are operating normally at this time. Our teams will continue monitoring to ensure ongoing stability. We appreciate your patience and understanding during this incident. Please contact support if you experience any further issues.
5. Investigating · Jun 27, 20:55 UTC
   We are currently experiencing service degradation affecting scan processing performance for some customers. This is primarily impacting SAST scans, with limited impact observed on SCA, resulting in delays and queues in scan execution. Our teams detected the problem at 4:11 PM EDT and are working to understand the scope and impact. A further update will be provided within 1 hour, or sooner as new information becomes available. Thank you for your patience.