Service Outage – Polaris NA SAST/SCA Scans Stuck in Issue Ingestion state

Final update

We are pleased to confirm that the issue affecting the Polaris North America production environment has been resolved, and normal service has been restored as of 7:00 AM EDT on August 8, 2026. SAST and SCA scans are processing normally, and previously impacted scans are progressing through the pipeline as expected. The environment has remained stable for the past 45 minutes following mitigation and recovery actions. Our teams will continue to monitor the environment closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our Support team.

1. Resolved · Aug 8, 11:57 UTC
   We are pleased to confirm that the issue affecting the Polaris North America production environment has been resolved, and normal service has been restored as of 7:00 AM EDT on August 8, 2026. SAST and SCA scans are processing normally, and previously impacted scans are progressing through the pipeline as expected. The environment has remained stable for the past 45 minutes following mitigation and recovery actions. Our teams will continue to monitor the environment closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our Support team.
2. Investigating · Aug 8, 11:15 UTC
   Engineering teams are actively investigating the issue impacting the Polaris North America production environment. SAST and SCA scans remain stuck in the Issue Ingestion state and are not progressing further in the processing pipeline. Restoration efforts are ongoing. We’ll provide another update within 1 hour or as soon as we have more details. Thanks for your continued patience.
3. Investigating · Aug 8, 10:01 UTC
   Engineering teams are actively investigating the issue impacting the Polaris North America production environment. SAST and SCA scans remain stuck in the Issue Ingestion state and are not progressing further in the processing pipeline. Restoration efforts are ongoing, and we will provide further updates as more information becomes available.
4. Investigating · Aug 8, 08:47 UTC
   Engineering teams are actively investigating the issue impacting the Polaris North America production environment. SAST and SCA scans remain stuck in the Issue Ingestion state and are not progressing further in the processing pipeline. Restoration efforts are ongoing, and we will provide further updates as more information becomes available.
5. Investigating · Aug 8, 07:36 UTC
   We are currently experiencing a service outage impacting all customers in the Polaris North America production environment. SAST and SCA scans have been stuck in the Issue Ingestion state and are not progressing further in the processing pipeline. The issue was detected by our monitoring teams at 11:18 PM EDT on August 7, 2026. Our engineering and operations teams are fully engaged and are working to restore service as quickly as possible. We recognize the critical nature of this incident and are treating it with the highest priority. Further updates will be shared as progress is made.