Service Degradation – Polaris Scans

Final update

We are pleased to inform you that the Scan degradation across instances (PRD, PEU, and POC) has been identified and resolved. Our engineering teams have implemented the necessary fix, and services are now operating normally. We are continuing to closely monitor the environment to ensure stability and verify that all systems remain healthy. We appreciate your patience and understanding throughout this incident. We will continue to monitor the situation and provide further updates if necessary. Thank you for your continued support.

1. Resolved · Aug 17, 07:23 UTC
   We are pleased to inform you that the Scan degradation across instances (PRD, PEU, and POC) has been identified and resolved. Our engineering teams have implemented the necessary fix, and services are now operating normally. We are continuing to closely monitor the environment to ensure stability and verify that all systems remain healthy. We appreciate your patience and understanding throughout this incident. We will continue to monitor the situation and provide further updates if necessary. Thank you for your continued support.
2. Investigating · Aug 17, 06:23 UTC
   We are currently investigating a scan degradation that may be affecting all instances (PRD, PEU, POC) for most of customers. The issue was detected by our monitoring teams at 00:40 AM UTC on 17 Aug 2026 and we are actively assessing the scope and customer impact. A further update will be provided within 60 mins or sooner as new/additional information becomes available. We appreciate your patience as we work through this.