NA KB/MaaS service outage, Affecting Black Duck SCA and Polaris SCA

Final update

We are pleased to confirm that the previously reported issue affecting Black Duck SCA and Polaris SCA has been fully resolved, and normal service has been restored as of 6:17pm EDT. All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.

1. Resolved · Aug 18, 22:18 UTC
   We are pleased to confirm that the previously reported issue affecting Black Duck SCA and Polaris SCA has been fully resolved, and normal service has been restored as of 6:17pm EDT. All systems are now operating as expected. Our teams will continue to monitor closely to ensure ongoing stability. We appreciate your patience and understanding throughout this incident. Should you experience any further issues, please contact our support team.
2. Identified · Aug 18, 21:47 UTC
   We have identified the underlying cause of the service degradation and actively working to restore full performance. Resolution is our top priority, and we will continue to provide updates as the situation progresses. Thank you for your continued patience.
3. Investigating · Aug 18, 20:26 UTC
   NA KB/MaaS service outage, Affecting Black Duck SCA and Polaris SCA started 4pm EDT. Our Cloud team is actively investigating into the issue and seeking solutions.